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    Everything you need to know regarding shipping
  • Conditions of sale
    The offer and the sale of products on kr.dolcegabbana.com are determined by the Conditions of Sale
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    Please read our Privacy and Return Policy carefully
  • Privacy Policy
    We respect the privacy of our customers and the visitors to our website

Conditions of Use

Welcome to our website jp.dolcegabbana.com (the "Website"). These Conditions of Use govern access to and use of jp.dolcegabbana.com and apply to all acts relating to purchasing, registering, providing information and using services on the Website. You may only use this Website if you agree to all of these Conditions of Use. The access to and use of this website as well as the purchase of products on jp.dolcegabbana.com are based on the assumption that you have read, understood and accepted these Conditions of Use. This Website is managed and maintained by The Level Group S.r.l. ("Provider"), with registered offices in Italy at Piazza Arcole 4, 20143, Milan, VAT number 07234250962, REA MI-1945372.

If you need assistance, visit our Customer Service area, where you will find information on orders, shipping, refunds and returns of products purchased on jp.dolcegabbana.com, a registration form, tips and other general information on the services provided by jp.dolcegabbana.com. You can contact us by email at: supportjp@dolcegabbana.com.

For any other legal information, visit the Conditions of Sale, Returns Policy and Privacy Policy sections on jp.dolcegabbana.com. The Provider may amend or simply update all or part of these Conditions of Use. Any amendment or update of the Conditions of Use shall be posted for our users on the Home Page of jp.dolcegabbana.com as soon as such amendments or updates have been made and shall be binding as soon as they are published on the website in this section. Therefore, you should regularly access this section on the website in order to check the publication of the most recent and updated Conditions of Use. If you do not agree to all or part of the jp.dolcegabbana.com´s Conditions of Use, please do not use our website.

Use of this Website implies that you agree to abide by and be bound by the application of the revised Conditions of Use.

The access to and use of jp.dolcegabbana.com, including display of web pages, communication with the Provider, downloading product information and making purchases on the website, are carried out by our users exclusively for private and not commercial purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be solely liable for your use of jp.dolcegabbana.com and its contents. The Provider shall not be considered liable for any use of the website and its contents made by its users that are not compliant with the laws and regulations in force, without prejudice to Provider's liability for intentional torts and gross negligence. In particular, you will be solely liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

Lastly, as all materials will be downloaded or otherwise obtained by using the service at the user's choice and risk, any damage to computer systems or loss of data caused by the download operators shall be exclusively at the user's liability, and cannot be attributed to the Provider. The Provider denies all liability for any damage resulting from the inaccessibility of the services on the site or any damage caused by viruses, damaged files, errors, omissions, service interruptions, deletion of contents, network, provider, telephone or connection issues, unauthorized access, alteration of data, or faulty and/or defective functioning of the electronic equipment belonging to the user.

The user is responsible for correctly storing and using their personal details, including the credentials allowing access to the services, in addition to any damage caused by the Provider or third parties following the incorrect use, loss or removal of said information.

1. Privacy Policy

We recommend that you read the Privacy Policy which also applies in the event that users access to jp.dolcegabbana.com and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes jp.dolcegabbana.com collects and uses your personal data.

2. Intellectual Property Rights

All content included on jp.dolcegabbana.com, such as works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos, and any other material published in any format on jp.dolcegabbana.com, including menus, web pages, graphics, colors, screens, fonts and web design, diagrams, layouts, methods, processes, functions and software that are part of jp.dolcegabbana.com (collectively, the “Contents”), are protected worldwide by copyright and/or other intellectual property rights by Dolce & Gabbana S.r.l., an Italian company with registered offices in Via Goldoni 10 - 20129, Milan (Italy) or its subsidiaries and affiliates - and/or the Provider and other rights owners. You may not reproduce in any form, in whole or in part, jp.dolcegabbana.com and/or its Contents without the express written consent of Dolce & Gabbana S.r.l. and the Provider.

Dolce & Gabbana S.r.l. and/or the Provider have the exclusive right to authorize or prohibit any direct or indirect, temporary or permanent reproduction of jp.dolcegabbana.com and its Contents in any way or form.

Regarding the use of jp.dolcegabbana.com, you are solely authorized to view the Website and its Contents. You are also authorized to perform all temporary reproductions, without any personal financial gain, considered transitory or accessory, an integral and essential part of viewing jp.dolcegabbana.com and its Contents, and all other navigation of the website performed exclusively for legitimate use of jp.dolcegabbana.com and its contents. You are not authorized to reproduce all or part of jp.dolcegabbana.com and its Contents in any form. Any reproduction must be authorized on a case-by-case basis by the Provider and/or Dolce & Gabbana S.r.l., or by the authors of the individual works contained in the Website if necessary. These reproductions must, in any case, be performed for legal purposes and in compliance with the copyright and other intellectual property rights of the provider and the authors of the individual works contained on the Website. The authors of individual works published on jp.dolcegabbana.com have, at all times, the right to claim the ownership of their works and to oppose any deformation, alteration or other modification to them, including any damage caused to the works, to their honor or reputation. You undertake to respect the copyright of the artists who have chosen to publish their works on jp.dolcegabbana.com or who have collaborated with jp.dolcegabbana.com to create new expressive and artistic forms destined for publication, even if not exclusively on the Website, or which are an integral part of it. Furthermore, you are in no case authorized to use, in any way or form (including to reproduce, publish, transmit, distribute, display, move, delete, add to or otherwise modify, create, sell or participate in any sale), the Contents of the Website and each individual work protected by copyright and other intellectual property rights. For example, you may not alter or modify in any way the Contents and works protected without the consent of Dolce & Gabbana S.r.l., the Provider and, where necessary, the individual authors of works published on jp.dolcegabbana.com. You will not acquire any rights, titles or interests to Contents and/or works protected as a result of using, altering, downloading or copying Contents and/or works protected.

3. Links to other websites

jp.dolcegabbana.com may contain hypertext links ("links") to other websites which are in no way connected to jp.dolcegabbana.com. The Provider does not control or monitor these third party websites or their contents, and shall not be held liable for their contents and/or for the rules adopted by them regarding, but not limited to, your privacy and the processing of your personal data when you are visiting those websites, nor for the usefulness or content of linked websites or for content obtained through such links. Please, therefore, pay attention when you access these websites through the links provided on jp.dolcegabbana.com and read their Conditions of use and their privacy policies carefully. Any questions or comments related to these websites should be addressed to the relevant site administrator. In fact, jp.dolcegabbana.com's Conditions of Use and Privacy Policy do not apply to the websites of third parties not managed by the Provider. jp.dolcegabbana.com provides links to other websites exclusively to help its users in searching and surfing the Internet and to allow links to websites on the Internet. When offering links to other websites, the Provider does not recommend that its users access these websites or provide any guarantees as to the contents, services and products supplied and sold to users on them, and links to other websites and references to information, products or services provided by third parties do not constitute an endorsement by Provider of such websites or the content on such websites.

4. Links to jp.dolcegabbana.com

You are not permitted to include links to this Website on any other website, without prior written consent from the Provider. If you are interested in linking to the home page or other pages on jp.dolcegabbana.com, please contact the Provider at the following e-mail address: supportjp@dolcegabbana.com. We ask that you contact us in order to request our consent to jp.dolcegabbana.com. The activation of links is granted on request free of charge and non-exclusively by the Provider. The Provider is entitled to object to the activation of links to its website in the event that the applicant who intends to activate links to jp.dolcegabbana.com has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by market operators, or has made unfair competition activities vis-à-vis the Provider or the latter's suppliers, or when the Provider fears that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to jp.dolcegabbana.com or to use unauthorized meta-tags without the Provider's consent.

5. Content Disclaimer

The Provider has taken every measure possible to avoid publishing content on the website that describe or represent scenes or situations of physical or psychological violence that, according to the sensitivity of jp.dolcegabbana.com users, could be seen as offensive to civil beliefs, human rights and dignity in all its forms and expressions. The Provider does not warrant that the contents of the website are appropriate or lawful in other countries outside Italy. However, in the event that such contents are deemed to be unlawful or illegal in some of these countries, please do not access this website. If you choose to access it nonetheless, we inform you that your use of the services provided by jp.dolcegabbana.com is at your own exclusive and personal responsibility.

The Provider has also taken every precaution necessary to ensure users that the Contents of jp.dolcegabbana.com are accurate and do not contain incorrect or outdated information on their date of publication on the website and, as far as possible, afterwards. The Provider cannot guarantee the accuracy of information on this Website or that such information is free from errors and the Provider shall have no liability whatsoever with respect to inaccurate or erroneous information or for any loss or damage directly resulting from information obtained from this Website. You are responsible for evaluating the information and content obtained directly through this Website. The Provider reserves the right to make changes to this Website and the information and content on this Website at any time without giving notice in advance of after the fact. Nonetheless, the Provider does not accept any liability to users for the accuracy or completeness of contents published on jp.dolcegabbana.com, without prejudice to their liability for negligence or willful misconduct and other legal liability. Moreover, the Provider cannot guarantee that the website will operate continuously, without any interruptions and errors due to the connection to the internet. In the event of any problem in using our website, please contact our Customer Service or write to the following e-mail address: supportjp@dolcegabbana.com. A Provider representative will be at your disposal to assist and help you to restore your access to the website, as far as possible. In the same way, we also recommend you contact your internet services provider or check that each device for internet connection and access to web content is correctly activated, including your internet browser. Although the Provider will do everything possible to ensure continuous access to their website, the dynamic nature of the internet and its contents may not allow jp.dolcegabbana.com to operate without any suspensions, interruptions or discontinuity due to updating the website. The Provider has adopted adequate technical and organizational security measures to protect services on jp.dolcegabbana.com, the integrity of data and electronic communications in order to prevent unauthorized use of or access to data, and prevent risks of dissemination, destruction and loss of data and confidential/non-confidential information regarding users of jp.dolcegabbana.com, and to avoid unauthorized or unlawful access to such data and information.

This Website and information on this Website is provided on an “as is” and “as available” basis. The Provider provides no representations or warranties of any kind either expressly or implicitly in connection with this Website (including but not limited to warranties of ownership, warranties that this Website does not include damaging programs (such as viruses, worms, Trojan horses or similar), or warranties regarding the value of products or suitability for any particular purpose) and expressly declines any such liabilities. The Provider shall have no liability and make no warranty in respect of the accuracy and up-to-datedness of information on this Website or that the Website is free from defects, and the Provider shall have no liability and makes no guarantees with respect to correcting such defects. Use of this Website implies that you agree to use this Website at your own risk. By using this Website you agree to undertake full responsibility for any failure in the use, loss of data resulting from using this Website and costs associated with all necessary support and maintenance of hardware and/or software used in connection with this Website. Use of this Website implies that you agree not to hold the Provider responsible, in any way, for any damage arising out of or relating to the use of this Website. The above-stated exclusions may not apply to you in whole or in part if applicable laws and regulations do not allow for the exclusion of implied warranties.

6.Limitations on Liability and Indemnity

Under no circumstance whatsoever shall Provider be liable for any substantial, direct, indirect, special, incidental, consequential, or other damages, irrespective of their nature. Provider shall not be liable if you are unable to use or perform tasks related to information, products or content on this Website even if Provider has been advised of the possibility of such damage in advance. Some jurisdictions do not allow exclusions or limitations of liability with respect to consequential or incidental damage and thus some or all of the aforementioned scope of liabilities may not apply to you.

Provider shall not be liable for any delays or failures to provide products or for the failure to perform obligations provided for in these Conditions of Use resulting in whole or in part from grounds that exceed the reasonable control of Provider.

You are implied to have agreed to hold us, our subsidiaries and affiliates, and their respective representatives, directors, employees, and shareholders (“Provider Related Parties”) harmless from any indemnity liability claims, damages, or losses arising out of or relating to your use of this Website, and to not hold Provider Related Parties liable for indemnity liability, expenses and costs, other reasonable compensation paid to attorneys, or litigation costs, etc.

7. Our business policy

The Provider has a set business policy, and our mission consists of selling products through our services and website exclusively to "consumers", intended as any natural person acting on jp.dolcegabbana.com for purposes which are outside his or her trade, business or professional activity (if any). If you are not a consumer, please do not use our services for purchasing products on jp.dolcegabbana.com. If you continue to use the site, the Provider may refuse to accept purchase orders from persons other than consumers or any other purchase order which does not comply with the Conditions of Sale and these Conditions of Use.


Last update: April 2021