How to Shop
For First Time Users
For your security, first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.
For Registered Users
If you are a returning customer and have an account, please sign in using your email address and password and you will be taken directly to the first ‘Checkout’ tab.
How To Make A Purchase
Shopping on the Dolce&Gabbana US Online Store is easy: if you know what you are looking for, use the specific category links, such as 'Clothing', 'Shoes', ‘Accessories’, or the ‘Gift’ section on the site. Once you have found an item, select your size and color and use the 'ADD TO SHOPPING BAG' button underneath. Review the items in your shopping bag by selecting the 'Shopping Bag' link at the top of the page. From the Shopping Bag you can directly edit product details (color, sizes and quantities), remove them in case you’ve changed your mind or add products to your Wish List. Click on 'Checkout' to complete your order.
How To Make A Pre-Order
You can pre-order a selection of items before they are available. All items of this type can be identified by the PRE-ORDER label visible on the product page. You can buy and receive them at your preferred address as soon as you proceed with the shipment process. If your order is mixed, for example, it includes items already available and those for pre-order, it can be processed in other ways to guarantee faster delivery. We inform you that the payment will take place at the time the order is confirmed. You will receive a confirmation e-mail as soon as we send your package.
Buying a Gift Card
If you wish to purchase a digital Gift Card, complete the online form entering the information of the recipient and the amount you wish to gift, and click on “Add to bag”. As soon as your order is placed, the recipient will receive a confirmation email containing the Gift Card Code to use on us.dolcegabbana.com. You will also receive a confirmation email and order summary to your email address.
We remind you that no discount or promotion can be applied when purchasing a digital Gift Card.
Using a Gift Card
If you’ve received a Gift Card, you can use it to purchase any available item on us.dolcegabbana.com, by entering the Gift Card Code at checkout, in the dedicated section. We remind you that you cannot use a digital Gift Card to purchase another digital Gift Card
The digital Gift Card can only be used for purchases in the same currency and in the same country in which it was purchased.
If the total of your order is less than the amount of the digital Gift Card, the remaining sum can be used for other purchases, using the same Gift Card code. If the total of your order is greater than the amount of the Gift Card, you can use an additional method to complete the payment, choosing it from those available in the selected shipping country.
You can check the balance of your digital Gift Card at this link.
In the case of return for one or more items purchased using a digital Gift Card, the refund will be paid through a new digital Gift Card and through the alternative payment method used - if present. To proceed with the creation of the RAN, please contact our Customer Service.
For any other legal information, see the Conditions of Sale
Billing and Shipping
Enter your billing information as it appears on your credit card statement. Your credit card will not be accepted without the appropriate billing address and telephone number. If you are a returning customer, your billing address will automatically appear on the Billing and Shipping page. If the shipping address is different than the billing address, enter the address where you would like your order shipped.
From the options provided, select from the shipping methods that are available for the item(s) that you wish to purchase. For more information on shipping, here.
At this point, you must very that your address information is correct, review your order, enter your payment method and click ‘Continue Checkout’. For more information on payment, please read here.
After you have completed the billing details, you will find a summary of the items you are purchasing and the order total under “Order Summary”. Click on 'Submit Order' to complete the checkout.
Once the checkout has been completed, on 'Your Order Confirmation' page you will find all the details regarding your order, including billing and shipping address, shipping and payment method selected, a summary of your order and the total amount. You will receive an order confirmation email which will include an order number that you can use to track your order in ‘My Account’. Once your items have been shipped, you will receive a shipping confirmation email with details of which item(s) have been sent. Please note that if you order more than one item, it is possible that different items arrive on different days depending on stock availability.
Please refer to the fit details in the product description and the Size Guide on the product pages to help you choose the best size.
2. Changing or Cancelling an Order
Each order is processed automatically and once it has been confirmed, it is not possible to modify the details or canceled it. To purchase additional items, you must place a new order. To return any items please visit our Returns and Refunds section.
3. Valid Payment Methods
The payment of your order can be made with the following credit cards:
- American Express
In some countries alternative payment methods are available (PayPal, Apple Pay, Union Pay, Klarna, Yandex Money, Sofort Banking, Bancontact, Qiwi Wallet, Ideal, WeChat Pay, Amazon Pay).
At the checkout we will provide more detailed information about the payment methods available for the selected shipping country.
Dolce & Gabbana offers complimentary basic alterations on full priced items in select boutiques within 90 days of purchase. Simply bring your item with proof of purchase to one of the below participating boutiques. Once the article is modified it cannot be returned.
|MILANO VENEZIA UOMO||Milan - Corso Venezia, 15|
|MILANO SPIGA DONNA||Milan - Via Della Spiga, 2|
|ROMA SPAGNA||Rome - Piazza di Spagna 94/95/96|
|MADRID||Madrid - Calle Ortega Y Gasset, 14|
|LONDON OLD BOND||London - 6/8 Old Bond Street|
|MEXICO CITY MASARYK||Mexico City - Avenida Presidente Masaryk N. 450 - L-2
Colonia Chapultepec Polanco
|BEIJING SKP UOMO||Beijing - Shop D2012 , 2/F, Shin Kong Place, 87 Jianguo Road, Chaoyang District|
|CHANGCHUN CHARTER||Changchun - Shop C-1103, Changchun Charter Shopping Center, No.1255 Chongqing Road, Chaoyang District|
|CHANGSHA IFS||Changsha - Shop L102 & 202 , No.6 East Pai Lou, Furong District, Hunan|
|CHENGDU IFS||Chengdu - Shop L105 & L205, No.1, Section 3, Chengdu IFS, Hongxing Road, Jinjiang District|
|GUANGZHOU TAIKOO HUI DONNA||Guangzhou - Shop L116, Level 1, Taikoo Hui, No.383 Tianhe Road|
|NANNING MIXC||Nanning - Shop 123, Nanning City Crossing, The MixC, 136 Minzu Avenue, Qingxiu District|
|NANJING DEJI PLAZA||Nanjing - Shop L110-112 & L207-209, Deji Plaza, 18 Zhongshan Road, Xuanwu District|
|SHANGHAI IAPM||Shanghai - Shop 105 & 205, APM, 999 Middle Huaihai Road, Huangpu District|
|SHENYANG MIXC||Shenyang - Shop N105, The MixC at City Crossing, No.288 Qingnian Avenue, Heping District|
|SHENZHEN MIXC||Shenzhen - Shop 136-138, Level 1, Phase 1, The Mixc at City Crossing, 1881 Bao An Road South, Luohu District|
|TIANJIN MIXC||Tianjin - Shop L1-012, Level 1, Galaxy Shopping Mall, No.9 Leyuan Road, Hexi District|
|HONG KONG ALEXANDRA HOUSE||Shop G2, Ground Floor, Alexandra House, 18 Chater Road, Central|
|HONG KONG ELEMENTS||Kowloon - Shop 2028-29, Level 2, Elements, 1 Austin Road West, Tsim Sha Tsui|
|TOKYO GINZA||Tokyo - 5-4-9 Ginza Chuo-KU|
|MACAU WYNN PALACE UOMO||Cotai - Unit 20, Wynn Palace, Avenida da Nave Desportiva|
|MACAU WYNN PALACE DONNA||Cotai - Unit 21, Wynn Palace, Avenida da Nave Desportiva|
|MACAU GALAXY||Cotai - Shop G089, Phase 2, Galaxy Macau, Avenida de Cotai|
|SINGAPORE ION ORCHARD||Unit #01-19, #02-09/10 ION Orchard, 2 Orchard Turn|
|SINGAPORE MBS||Unit 01/60/61/62 & B1-138/139/140, Marina Bay Sands, 2 Bayfront Avenue|
|BANGKOK SIAM PARAGON||Bangkok - Siam Paragon Shopping Center #M08, M Floor 991 Rama 1 Road Pathumwan district|
|BANGKOK EM QUARTIER||Bangkok - MB01-02, Main Floor EmQuartier Shopping Complex Sukhumvit Soi 35 and Soi 37 Khlong Tan Nua, Watthana|
|SHANGHAI IFC||Shanghai - Shop L1-22 & L2-22, IFC Mall, 8 Century Avenue, Pudong New Area|
|NAGOYA SAKAE||Nagoya - Lachic 1F 3-6-1 Sakae Naka-Ku|
|OSAKA MIDOSUJI||Osaka - 2-7-18 Shinssaibashisuji Chuo-Ku|
|DALIAN TIMES SQUARE||Dalian - Shop L146 & L148, 1F, Dalian Times Square, No.50 Ren Min Road, Zhongshan District|